{"id":2009052,"date":"2019-10-29T09:50:27","date_gmt":"2019-10-29T14:50:27","guid":{"rendered":"https:\/\/www.varsity.com\/?page_id=2009052"},"modified":"2023-11-03T08:19:40","modified_gmt":"2023-11-03T13:19:40","slug":"returns-policy","status":"publish","type":"page","link":"https:\/\/www.varsity.com\/school\/spirit-fashion\/returns-policy\/","title":{"rendered":"Returns Policy"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221;][vc_column]<div class='overlay-hero-small wpb_row vc_row-fluid  vc_row-o-equal-height vc_row-o-content-middle vc_row-flex  vc_row-no-padding b-lazy blue-fill ' id='' data-src='https:\/\/www.varsity.com\/wp-content\/uploads\/2018\/01\/special-events-hero.jpg' ><div class='wpb_column vc_column_container vc_col-sm-12 vc_col-md-8 vc_col-has-fill'><div class='vc_column-inner'><div class='wpb_wrapper'><div class='wpb_text_column wpb_content_element '><div class='wpb_wrapper-title'><h1>Varsity Returns and Exchange Policy<\/h1><\/div><\/div><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_section][vc_row][vc_column][vc_column_text]Varsity stands behind all of our products.\u00a0 If we have manufactured a garment incorrectly or our merchandise is defective, Varsity will make it right.\u00a0 We hope you are satisfied with every purchase you make from Varsity, however, if you need to make an exchange or return, please carefully read our policy, and follow the appropriate instructions based on how your order was placed.<\/p>\n<p>All custom\/made-to-order or lettered items cannot be returned or exchanged.\u00a0 If there is an error or a defect, your Rep must be notified within 60 days of receipt of your items.\u00a0 All in stock items may be exchanged or returned within 30 days of receipt of your items.<\/p>\n<p>Examples of items that are not returnable include but are not limited to: custom\/made-to-order uniforms, warmups, jackets, and dancewear; lettered or silkscreened items, personalized practice wear, chenille, custom\/made-to-order hair accessories, socks, megaphones, and poms.<\/p>\n<p>Items that have been worn, soiled, laundered, or altered in any way cannot be returned.<\/p>\n<p>Washing instructions are printed clearly on all garment labels.\u00a0 Items not washed according to our care labels are not returnable.<\/p>\n<p>Due to health regulations, briefs, bodysuits, tights, and in-stock dancewear may not be returned if the package has been opened.<\/p>\n<p>Shoes may be returned provided they are not soiled, remain in their original shoe box, and there is no writing on the shoe box.\u00a0 There is no restocking fee for shoe returns.\u00a0 If shoes are not received in restockable condition, they will be returned to you.<\/p>\n<p>We do not give refunds, credits, or exchanges on any item deemed FINAL SALE.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_separator color=&#8221;black&#8221;][\/vc_column][\/vc_row][vc_row][vc_column]<div class='wrap-accordion-container ' id=''><div class='wrap-accordion-container-title'><h4>Instructions for Returns and Exchanges<\/h4><\/div><div class='accordion-container ' data-accordion-id='_accordion_content68a854951614a8_69811697' id=''><div class='accordion-header'><div class='wrapper'><h4 class='title'>Merchandise purchased through the online store<\/h4><div class='icon-close'><i class='fa fa-plus' aria-hidden='true'><\/i><\/div><\/div><\/div><div class='accordion-content'><div class='wrapper'><p>If you need to return or exchange an in stock item (not custom\/made-to-order), please follow the instructions below within 30 days of receiving your item:<\/p>\n<ol>\n<li>Package the item(s) to be returned. Shoes must be clean (inside and out) with no writing on the box. Undergarments must be unopened with no writing on the packaging.<\/li>\n<li>Fill out the Return Form that came with your shipment and place it in the box. Be sure to include your Order Number and Customer Number. If you no longer have your Return Form, a new one can be printed by downloading the form<a href=\"https:\/\/www.varsity.com\/wp-content\/uploads\/2023\/01\/VSF-Returns_Sept2023.pdf\" target=\"_blank\" rel=\"noopener\"> here<\/a>.<\/li>\n<li><a href=\"https:\/\/fulfillment.fedex.com\/web\/commerce\/rma-web?customerId=2556961&amp;token=eyJjdHkiOiJKV1QiLCJlbmMiOiJBMTI4Q0JDLUhTMjU2IiwiYWxnIjoiZGlyIn0..Xnah_GYxzzy-npF94U9OVA.ggtBmmKafcoel3AIY9d59__P8chixyk5y6C15K_4z4bOkVyoO2nDzUcRkCpvFpQ3Kl_qddtFTTLScdnjGd1q4eJ_eqdxKuLEuU3WjVe1BKXDymXVIncyU20tRA_Ih9f0g7izv81-87YPYLQ4xgAq43LGLVqLwZPiGkU7tYHBFP8pk7m3tiFhP1kv6zYttMrmQd7E7eOKxa8U3P9NxuIyYkHiHMJmwW2giXb6rYiCSS3eeQjgmxOC60fV5MlffNAvNfQIbmfUA3lRx3-LfmgpHrsYxsFcMVrw7xYOLFVJTjgeQJZaTWQFQPH7BrwtafqcBEtSMuPQHcylXYm4-EY2KmJWDrfzmHVGTsfjRpbWMZY2BDpfYjUOIVRQDW0Pnlr8.N5mllr6ZhYGQOI2JI7fjoQ\">Click here<\/a> to download and print the pre-paid FedEx return label, or address the box to:<\/li>\n<\/ol>\n<p>Varsity Stock Returns<br \/>\n3131 Appling Road<br \/>\nBartlett, TN 38133<\/p>\n<p>If the pre-paid return label is not used, return shipping fees are not reimbursable.\u00a0 If merchandise is being exchanged, there is no additional shipping charge to fulfill your exchange request.<\/p>\n<ol start=\"4\">\n<li>Drop your package off at your closest FedEx location. Save your tracking information for reference.<\/li>\n<\/ol>\n<\/div><\/div><\/div><div class='accordion-container ' data-accordion-id='_accordion_content68a85495161b07_54948247' id=''><div class='accordion-header'><div class='wrapper'><h4 class='title'>Merchandise purchased through your local Varsity Fashion Rep<\/h4><div class='icon-close'><i class='fa fa-plus' aria-hidden='true'><\/i><\/div><\/div><\/div><div class='accordion-content'><div class='wrapper'><p>Not sure who your rep is?\u00a0 <a href=\"https:\/\/www.varsity.com\/school\/spirit-fashion\/why-choose-varsity\/?ctx_modal=contact\">Find your Rep here<\/a>.<\/p>\n<p>If there is an error or a defect on a custom\/made-to-order item, please call or e-mail your Rep immediately.\u00a0 Requests must be received within 60 days of receiving your item. Please provide your Rep with the item, size, and a picture of the issue if applicable.<\/p>\n<p>If you need to return or exchange an in stock item (not custom\/made-to-order), please contact your Rep and follow the instructions below within 30 days of receiving your item:<\/p>\n<ol>\n<li>Package the item(s) to be returned. Shoes must be clean (inside and out) with no writing on the box. Undergarments must be unopened with no writing on the packaging.<\/li>\n<li>Fill out the Return Form that came with your items and place it in the box. Be sure to include your Order Number and Customer Number. If you no longer have your Return Form, a new one can be printed by downloading the form <a href=\"https:\/\/www.varsity.com\/wp-content\/uploads\/2023\/01\/VSF-Returns_Sept2023.pdf\" target=\"_blank\" rel=\"noopener\">here<\/a>.<\/li>\n<li><a href=\"https:\/\/fulfillment.fedex.com\/web\/commerce\/rma-web?customerId=2556961&amp;token=eyJjdHkiOiJKV1QiLCJlbmMiOiJBMTI4Q0JDLUhTMjU2IiwiYWxnIjoiZGlyIn0..Xnah_GYxzzy-npF94U9OVA.ggtBmmKafcoel3AIY9d59__P8chixyk5y6C15K_4z4bOkVyoO2nDzUcRkCpvFpQ3Kl_qddtFTTLScdnjGd1q4eJ_eqdxKuLEuU3WjVe1BKXDymXVIncyU20tRA_Ih9f0g7izv81-87YPYLQ4xgAq43LGLVqLwZPiGkU7tYHBFP8pk7m3tiFhP1kv6zYttMrmQd7E7eOKxa8U3P9NxuIyYkHiHMJmwW2giXb6rYiCSS3eeQjgmxOC60fV5MlffNAvNfQIbmfUA3lRx3-LfmgpHrsYxsFcMVrw7xYOLFVJTjgeQJZaTWQFQPH7BrwtafqcBEtSMuPQHcylXYm4-EY2KmJWDrfzmHVGTsfjRpbWMZY2BDpfYjUOIVRQDW0Pnlr8.N5mllr6ZhYGQOI2JI7fjoQ\">Click here<\/a> to download and print the pre-paid FedEx return label, or address the box to:<\/li>\n<\/ol>\n<p>Varsity Stock Returns<br \/>\n3131 Appling Road<br \/>\nBartlett, TN 38133<\/p>\n<p>If the pre-paid return label is not used, return shipping fees are not reimbursable.\u00a0 If merchandise is being exchanged, there is no additional shipping charge to fulfill your exchange request.<\/p>\n<ol start=\"4\">\n<li>Drop your package off at your closest FedEx location. Save your tracking information and send a copy to your Rep.<\/li>\n<\/ol>\n<\/div><\/div><\/div><div class='accordion-container ' data-accordion-id='_accordion_content68a85495162036_83612141' id=''><div class='accordion-header'><div class='wrapper'><h4 class='title'>Items purchased onsite at a camp or an event<\/h4><div class='icon-close'><i class='fa fa-plus' aria-hidden='true'><\/i><\/div><\/div><\/div><div class='accordion-content'><div class='wrapper'><p>Please call 800.354.8264 for assistance.<\/p>\n<\/div><\/div><\/div>\n<\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221;][vc_column][\/vc_column][\/vc_row][vc_section][vc_row][vc_column][vc_column_text]Varsity stands behind all of our products.\u00a0 If we have manufactured a garment incorrectly or our merchandise is defective, Varsity will make it right.\u00a0 We hope you are satisfied with every purchase you make from Varsity, however, if you need to make an exchange or return, please carefully read our policy, and follow the [&hellip;]<\/p>\n","protected":false},"author":148,"featured_media":0,"parent":187,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"class_list":["post-2009052","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.4 (Yoast SEO v25.4) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Varsity Spirit - Terms of Use<\/title>\n<meta name=\"description\" content=\"Varsity Spirit Fashion returns policy. 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